Just What IS PR 2.0 Anyway?

It seems every time you look at a PR trade publication or an industry forum on a platform such as LinkedIn, you see someone asking about PR 2.0 and its importance on the profession. Maybe it's just me, but I think we should pull the plug on all the "upgrade" talk.

Although there's no universal definition, when most people speak of PR 2.0, they're playing off the Web 2.0 phenomenon that signifies the emergence of a number of Web-based platforms, such as blogs and wikis, that are truly interactive and foster two-way communications.

All these things can be wonderful additions to a PR program, especially for clients offering a consumer-oriented product or service and/or trying to reach a technically-inclined audience. These platforms foster a community-oriented communication that can, when used correctly, help clients gain additional validation via third-party influencers.

That said, all these things are just tools; they're appropriate for some campaigns and not appropriate for others. Even with the new tools, the time-tested and proven methods for conducting a successful PR campaign haven't changed and shouldn't be tossed out in favor of blanketing any new platform with a message about a client.

All too often, tools like these are seen by the industry as a chance to pad program budgets with extra fees and services that may or may not benefit the client. And at the end of the day, everything we do should be judged based on how well it benefits the client, not on whether it increases the agency's bottom line. For if we as an industry consistently do things that benefit the client, even if it's not always using the latest whiz-bang technology, the bottom line will almost certainly increase.